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What Is Title II of the ADA & Why Does It Matter?
Title II of the Americans with Disabilities Act (ADA) requires state and local governments to ensure their websites, mobile apps, and digital content are accessible to people with disabilities.
In April 2024, the Department of Justice (DOJ) finalized new digital accessibility rules, setting clear requirements for web and mobile accessibility compliance based on the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Who Needs to Comply?
- State & local governments (municipalities, counties, state agencies)
- Public schools, universities & libraries
- Transit agencies, courts & law enforcement
- Public-facing digital services & apps
Why Compliance Matters
- Avoid legal risk – The DOJ is actively enforcing accessibility requirements
- Improve citizen engagement – Ensure digital services work for everyone
- Build a sustainable accessibility program – Reduce costly remediation efforts in the future
Digital Accessibility Resource Guide for Public Entities
Your go-to resource for navigating Title II compliance—free tools, authoritative resources, and expert insights to help you get started.
1. Learn: Key Guidelines & Standards
U.S. Department of Justice (DOJ) Toolkit
- State and Local Governments: First Steps Toward Title II Compliance – Covers staff roles, vendor responsibilities, and internal policies for accessibility compliance
Section508.gov
- www.section508.gov – Government guidance, templates, and procurement resources for digital accessibility compliance.
Web Accessibility Initiative (WAI) by W3C
- Accessibility Fundamentals – Overview of digital accessibility standards, including WCAG
Section508.gov/buy (Procurement Resource)
- Buy Accessible Products and Services – Helps public entities include accessibility requirements in vendor contracts
2. Testing: Automated & Manual Accessibility Evaluation
Automated Testing Tools
⚠️ Automated tools can only cover ~35% of WCAG 2.2 Success Criteria – manual testing is required.
- WAVE (Web Accessibility Evaluation Tool) – Browser extension for automated testing using WCAG
- Accessibility Insights (Microsoft) – Includes guided manual testing and integrated automated testing
- ANDI (Accessible Name & Description Inspector) – Free open-source tool by the Social Security Administration that can assist with identifying accessibility issues when testing
Manual Testing Resources
- WebAIM Screen Reader Testing guide – Best practices for evaluating accessibility with assistive technologies
- Section 508 ICT Testing Baseline Portfolio – Government-issued manual testing checklist
3. Training & Staff Development
Government-Backed Online Training
- GSA Section 508 Training – U.S. government training on accessibility compliance
- Office of Civil Rights Accessibility Video Series – Explains digital accessibility requirements for public entities
Legal & Policy Training
- DOJ Settlements & Agreements – Learn from past DOJ enforcement actions
- Lainey Feingold, the leading expert on accessibility and the law
4. Additional Learning & Awareness
Common Pitfalls & Industry Trends
- Overlay Fact Sheet – Explains the risks of accessibility widgets/overlays and why they are not a reliable compliance solution, nor satisfy Title II requirements.
- WebAIM Projects
- The Screen Reader survey – Real-world data from assistive technology users
- The WebAIM Million – An accessibility analysis of the top 1,000,000 websites
Get a free consultation
At Dirigo Interactive, we specialize in ADA Title II compliance, digital accessibility remediation, and staff training.
Let’s chat! Contact us to help you get on the path towards digital inclusion.
